I have been involved in managing insurance portfolios for more than 28 years when you include my experience in London. I never get bored because of the constant changes, regulatory and otherwise occurring within the financial service sector. I enjoy engaging in the claims’ process to ensure the best outcome for my clients.
I keep in touch with my clients throughout the country by regular physical visits, emails , phone calls and skyping but that continual contact can never be taken for granted.
I manage the practice and I’m also the gatekeeper in this intensely regulated climate. I have become pedantic at making sure that the correct process is followed at all times and also making sure that client’s insurances reflect their circumstances at the time. The business is situated at 3 Roberts Street, Ellerslie, above Doolan Brothers and there is ample parking next door if it is more convenient for you to come to me.
Clients can be attained regardless of age, cultural background or current situation.
The future for the business is bright. The future for insurance relationships is stronger than ever. The credibility of the profession is being enhanced all the time and I personally am as committed as I have ever been.
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If there is dissatisfaction with Tony Gill’s service, there is a formal internal complaint handling process with a view to reaching a satisfactory resolution as swiftly as possible.
Please contact Tony Gill or My Solutions Operations Manager by email (email@example.com) or phone call (09 414 4400) or letter (59 Apollo Drive, Albany Auckland 0630)
The complaint will be acknowledged within two days and an attempt to resolve the complaint will be within 10 days.
If the complaint cannot be resolved, Tony Gill is a member of the Financial Dispute Resolution Service approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.
The scheme can be contacted at www.fdrs.co.nz or 0508 337 337 The complaint can be investigated and work undertaken to get an agreeable resolution. If this is not possible, the Scheme may make a formal decision which is binding. The process is free and the Scheme will assist in lodging the complaint.