If there is dissatisfaction with Tony Gill’s service, there is a formal internal complaint handling process with a view to reaching a satisfactory resolution as swiftly as possible.
Please contact Tony Gill or My Solutions Operations Manager by email (firstname.lastname@example.org) or phone call (09 414 4400) or letter (59 Apollo Drive, Albany Auckland 0630)
The complaint will be acknowledged within two days and an attempt to resolve the complaint will be within 10 days.
If the complaint cannot be resolved, Tony Gill is a member of the Financial Dispute Resolution Service approved by the Minister of Consumer Affairs under the Financial Service Provider (Registration and Dispute Resolution) Act 2008.
The scheme can be contacted at www.fdrs.co.nz or 0508 337 337 The complaint can be investigated and work undertaken to get an agreeable resolution. If this is not possible, the Scheme may make a formal decision which is binding . The process is free and the Scheme will assist in lodging the complaint.